FAQ

Q. I am unable to get to my web site by ftp. What am I doing wrong?

A. The most likely cause is that you have not set up your ftp client software properly as indicated above. It could be a problem with your user account name or password. Be certain that inforamtion is entered correctly, and remember that the letters are case sensitive. However, sometimes corrupt files and other problems can degenerate your account data entered on the FTP server so if problems continue, please do not hesitate to contact TNVolunteerism.org Support by email.

 

Q. What is an SMTP and POP3 email server name? What's the difference in them?

A. SMTP stands for simple mail transfer protocol and is the server which sends your email messages. POP3 means post office protocol and is the server which receives your email messages. Be certain to list them properly in your email client software (eudora, outlook express, netscape messenger) as errors in email server names are a cause for constant error messages when you attempt to retireve your email.

Q. What does FTP mean, and how do I use it with ftp.TNVolunteerism.org?

A. FTP means file transfer protocol. It is the way that HTML documents and images (.gif and .jpg formats) are transferred from your computer to the server hosting the nonprofit organization's web site on TNVolunteerism.org.

 

Q. Why doesn't my nonprofit group's web site appear in a browser when I enter just the domain name (myorg.org) without the www in front of it?

A. That's because TNVolunteerism.org uses a thing called virtual domain name hosting for its nonprofit organization clients. Virtual domain name hosting allows us to host multiple domain names on the same I. P. address as long as the web addresses (URLs) begin with www. It is cost effective for us to do it that way.

 

Q. Is there a way to change it so that my nonprofit group's domain name can open in the browser when just our domain name is entered (myorg.org) without the www.myorg.org?

A. Of course there is a way to do this, but it is not free service. Once you reach the point of wanting your own I. P. address for your specific organization's domain name, it is no longer a free service from TNVolunteerism.org. Please contact MIDTen.net, the sponsor of TNVolunteerism.org, for more details.

 

Q. Why are web sites with domain names ending in .org or .info the only ones hosted by TNVolunteerism.org?

A. TNVolunteerism.org provides Internet services to middle Tennessee nonprofit organizations seeking such services. This is a voluntary service offered only for nonprofit groups, and thus the only top level domain name designations we believe appropriate for nonprofit organizations are either .org and .info at this time. In the future there are some other domain names, such as .museum and .aero, that could contain nonprofit services. The only other exception at present is for some, very specific services offered through the .US domain name. For example, .k-12.state.TN.us or .cc.state.TN.us. TNVolunteerism.org is willing to make exceptions to its policy restricting hosting to .org and .info names, in the case of these very specific .US domains.